Psychological Safety 100: Make Success Auditable

Signal

Make Success Auditable

Teams hesitate when success criteria are vague. People want to do good work, but without clarity, they guess. That guesswork slows execution: tasks bounce between functions, rework grows, and projects drift because no one knows what “done” looks like. Cross-functional partners waste hours clarifying expectations, and customers experience inconsistent quality. When leaders “make success auditable,” they define expectations so clearly that anyone can check their work against them. This eliminates ambiguity, accelerates delivery, and gives teams confidence that they’re moving in the right direction—without waiting for managerial validation.

Imperative Explained

Make Success Auditable means defining “good” in observable, specific terms. “Good” looks like naming boundaries, quality bars, must-haves, and acceptance criteria anyone can verify. Leaders who do this remove guesswork and empower teams to execute without constant check-ins.
This imperative drives two outcomes: clearer expectations that accelerate execution and less waste from unclear requirements. When success is auditable, teams move independently, decisions stick, and downstream partners receive work that fits their needs the first time.

Five Behaviors

  • Define done early — State what success looks like upfront.

  • Name non-negotiables — Clarify what must be true at delivery.

  • Set simple criteria — Keep standards clear and observable.

  • Verify understanding — Confirm your criteria were heard correctly.

  • Document fast — Capture expectations in one visible place.

If You Don’t

Rework explodes. Partners escalate confusion. Teams redo work because expectations shift midstream. SLAs slip as misalignment compounds. Time, energy, and budgets get burned correcting problems that clarity would have prevented. Customers feel the inconsistency through errors or late delivery.

If You Do

Execution becomes crisp. Work flows cleanly across teams. KPIs improve: QA rework drops, throughput rises, and clarity-of-expectations scores increase. Teams deliver the right work the first time, reducing friction and increasing predictability across functions.

Mini-Case

A product manager noticed recurring misalignment across engineering, QA, and design. She began defining “done” with bulletproof criteria before kickoff. In the next sprint, QA found 40% fewer defects, engineers hit targets early, and cross-functional partners reported smoother collaboration. The clarity removed an entire cycle of rework.

Try It This Week

  1. Write a one-sentence definition of “done.”

  2. Clarify one non-negotiable for a deliverable.

  3. Confirm understanding with a quick restate.

  4. Document expectations in one shared place.

  5. Audit one task using your new criteria.

Learn More

For sharper clarity in execution, explore Integrity 300: Say It Plain to deliver expectations directly and Decision Making 200: Test the Nod to confirm alignment before work begins. For stronger handoffs, see Accountability 100: Claim the Result across domains.