Where Great Culture Starts

Published:

November 21, 2022

Length:

65:45

About This Episode

The culture dilemma (00:45). Many organizations tell us that they want to improve their culture, but often don’t know where to start. What does an unhealthy culture look like? What symptoms need to be identified and treated?


The definition of culture (02:30). Culture is the way we interact. It exists anywhere where there are humans. Parts of it are visible, while other parts of culture, not so much.  


How does culture work? (16:00) You don’t fix a culture at the top of an organization, but you can influence it at the team level. Teams need to improve their interactions by modeling and rewarding the vulnerabilities of their colleagues.


What’s the solution? (31:00) If you want good culture, you need high levels of psychological safety. Psychological safety solves for culture at the level of interaction.


Building great culture is a process (50:00). Just like fostering trust takes a certain level of consistency over time, psychological safety is delicate and dynamic. It requires consistent effort and deliberate action in order to build and maintain.

The Complete Guide to Psychological Safety

The Ladder of Vulnerability

The 4 Stages Behavior Guide

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Navigating Vulnerability at Work

This week's episode is a team favorite, and is definitely worth the listen. Tim and Junior talk about why the workplace is a vulnerable place, what vulnerability is, and why actively rewarding vulnerability matters. Whether you're motivated by making others around you feel comfortable at work, or you want to improve team performance, you should model and reward acts of vulnerability across The 4 Stages of Psychological Safety.

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Back by popular demand, this week's episode of Culture by Design comes from a webinar published in May 2021. Tim and Junior discuss some of the hard questions, like: Why do humans exclude each other? How do humans justify excluding each other? What is a junk theory of superiority? How do we create a deeply inclusive culture through psychological safety?

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